At nurstar, your privacy is not an afterthought — it is built into every part of how we operate. This policy explains exactly what data we collect, why we collect it, how we keep it safe, and what rights you have as a member in the Philippines. Reading this alongside our Terms and Conditions gives you the full picture of how we handle your information.
nurstar operates a mobile-first sports betting and entertainment platform serving registered members across the Philippines. This Privacy Policy applies to all personal data collected through the nurstar website, mobile interface, and any related services you access as a member or visitor. We act as the data controller for all personal information you provide to us, and we take that responsibility seriously. This policy has been prepared in line with the Republic Act 10173, also known as the Data Privacy Act of 2012 of the Philippines, as well as applicable implementing rules and regulations. If you have any questions about this policy or how your data is handled, please reach out to our support team through your account dashboard. We update this policy periodically, and the most current version will always be available on this page.
When you register for a nurstar account, we collect information including your full name, date of birth, residential address, email address, and a valid government-issued identification document for age and identity verification purposes. During your use of the platform, we also collect transactional data such as deposit and withdrawal records, betting history, and account activity logs. We automatically gather certain technical data when you access our platform, including your device type, operating system, browser type, IP address, and session timestamps; this information helps us optimise performance and detect suspicious activity. If you contact our support team, records of that correspondence may also be retained. We do not collect sensitive personal information beyond what is strictly necessary for account verification and regulatory compliance.
Your personal data is used primarily to create and manage your account, verify your identity, process deposits and withdrawals in Philippine pesos, and deliver the betting and entertainment services you have signed up for. We also use your data to comply with our legal and regulatory obligations, including anti-money laundering checks and responsible gaming monitoring as required under Philippine gaming regulations. Aggregated and anonymised data may be used to analyse platform performance, improve user experience, and inform product decisions — this analysis cannot be used to identify any individual member. We may send you account-related communications such as transaction confirmations, security alerts, or policy update notifications; these are necessary for the operation of your account and cannot be opted out of. We will never use your data for purposes that are incompatible with those stated in this policy without first obtaining your explicit consent.
nurstar does not sell, rent, or trade your personal data to third parties for marketing or commercial purposes under any circumstances. We share your data only with carefully selected service providers who help us operate the platform — for example, payment processors who handle PHP transactions, identity verification providers, and cloud infrastructure partners — all of whom are contractually bound to process your data only as instructed and to maintain appropriate security standards. In certain circumstances, we may be legally required to disclose your information to regulatory bodies, law enforcement agencies, or courts of the Philippines in response to a valid legal request. Any such disclosure will be limited to the minimum information required to satisfy the legal obligation. We will notify you of any such disclosure where we are legally permitted to do so.
We apply a range of technical and organisational security measures to protect your personal data from unauthorised access, loss, alteration, or disclosure. All data transmitted between your device and our servers is encrypted using industry-standard TLS protocols, and sensitive account data is stored using strong encryption at rest. Access to personal data within our organisation is restricted on a strict need-to-know basis, and all staff with access to member data undergo regular data privacy training. We conduct periodic security assessments and vulnerability testing to identify and address potential weaknesses before they can be exploited. In the event of a data breach that is likely to harm your rights or interests, we will notify you and the relevant Philippine regulatory authority within the timeframes required by law.
nurstar uses cookies and similar tracking technologies to provide a functional, personalised, and secure platform experience. Essential cookies are required for the platform to operate correctly — for example, to maintain your login session and remember your preferences — and cannot be disabled without affecting platform functionality. We also use performance cookies to understand how members navigate the platform, which helps us identify areas for improvement; these cookies collect only anonymised data. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may limit your ability to use some features of the platform. We do not use third-party advertising cookies or share cookie data with external marketing networks.
As a member located in the Philippines, you have a number of rights in relation to your personal data under the Data Privacy Act of 2012. You have the right to be informed about how your data is collected and used, to access a copy of the personal data we hold about you, and to request corrections to any inaccurate or incomplete information. You may also request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. If you believe your data rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please contact our support team through your account; we will respond within the timeframes required by applicable law and will not charge a fee for reasonable requests.
We retain your personal data for as long as your account is active and for a period thereafter as required by Philippine law and our regulatory obligations — typically a minimum of five years following account closure for financial and identity records. Transactional records, betting history, and identity verification documents are retained for the periods mandated by applicable gaming and anti-money laundering regulations. When your data is no longer required and no legal retention obligation applies, we will securely delete or anonymise it so that it can no longer be linked to you. If you close your account and request deletion of your data, we will process that request promptly for all data that we are not legally required to retain. You may request information about the specific retention periods applicable to different categories of your data by contacting our support team.
We may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or legal requirements. When we make material changes, we will notify registered members via the platform or through the contact details held on your account, and we will update the effective date at the top of this page. Your continued use of the nurstar platform after any update constitutes your acceptance of the revised policy. If you have questions, concerns, or requests relating to this Privacy Policy, please contact our support team through your account dashboard. For formal complaints that cannot be resolved through our internal process, you may contact the National Privacy Commission of the Philippines directly.
A plain-language summary of the key protections in place for every nurstar member.
We never sell your personal information to advertisers or data brokers. Everything you share with nurstar is used only to run your account, process your transactions, and keep the platform safe and compliant with Philippine regulations.
Under the Philippine Data Privacy Act, you have the right to access, correct, or request deletion of your data at any time. Contact our support team through your account and we will assist you promptly, at no charge for reasonable requests.
All data in transit is encrypted with TLS, and stored data is protected with strong encryption at rest. Our team undergoes regular privacy training, and we conduct ongoing security assessments to keep your account information safe.
Our FAQ page covers the most common privacy and account questions from Filipino members. You can also log in to your account and speak to our support team directly.